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Support

Here when you need a hand.

Talk to the TwinPath team

We can help with your account, language settings, subscription access, Mia preferences, or exporting and deleting your data.

Email support

For privacy requests, email privacy@twinpath.app.

Common questions

I can’t sign in or recover my account

For an email account, choose password recovery on the sign-in screen and request a reset code. Check your inbox and junk folder; the code expires after 15 minutes. If you use Apple, choose Continue with Apple. If you still need help, contact support and include your account email.

How do I change language?

Open Your space → Settings → App language, then select English or Español. On this website, use the language control in the footer.

How do I manage or cancel my subscription?

Apple manages your App Store subscription. Open your Apple account’s Subscriptions settings to see, change or cancel it. Deleting a TwinPath account does not cancel an Apple subscription.

How do I change what Mia can use?

Open Your data & privacy in TwinPath. AI support is optional, and you can choose whether to include extra health context. You can stop future AI requests there; saved conversations remain until you delete your account.

How do I export or delete my data?

Open Your space → Data & account and choose export or delete. Account deletion removes active account and health records and queues meal-photo removal. Some security or purchase records and backups can remain, as described in our privacy notice.